Terms of Use

Exchange Solutions, Inc. Terms of Use

Exchange Solutions, Inc. is pleased to provide you with access to our website (the "Site") and loyalty platform services (the "Services") for informational and business purposes. Please carefully read the following terms and conditions. By using our Site or Services, you agree to be bound by these terms described below. If you do not agree to these terms, you should not use our Site or Services.

Exchange Solutions maintains this Site from our offices in Canada and the United States of America. This Site and our Services are intended to be accessed from, and used within, Canada and the United States of America. We make no representations that this Site, our Services, or materials contained herein are appropriate or available for access or use in other countries. If you access this Site or use our Services from another country, you do so on your own initiative and are responsible for compliance with applicable local laws.

For inquiries regarding these terms, please see the contact section below.

Legal Notice

The entire contents of this site are protected under copyright and/or other applicable intellectual property laws. Such content includes but is not limited to page headers, images, illustrations, video clips, text and the underlying computer code. The copying, redistribution, or publication of any of the material contained in the site without the prior written consent of Exchange Solutions is prohibited. Without limiting the foregoing, the temporary caching or printing or saving a single copy of a page or document for your personal, non-commercial use is permitted, provided that you retain all copyright notices accompanying the content.

"Exchange Solutions," the Exchange Solutions logo and any other Exchange Solutions product or service names or logos referenced in this document are either trademarks or registered trademarks of Exchange Solutions Inc. and/or its affiliates. The absence of a product or service name or logo from this list does not constitute a waiver of Exchange Solutions' trademark or other intellectual property rights concerning that name or logo.

Other trademarks and product names are the property of their respective owners. Nothing contained in our site should be construed as granting any license or right to use any trademarks or logos.

Loyalty Platform Services

Exchange Solutions provides loyalty platform services ("Platform Services") to business clients. By participating in loyalty programs powered by our Platform Services, you agree to the following terms:

• • Program Participation: Loyalty program benefits, rewards, and terms are determined by the participating business, not Exchange Solutions.
• • Data Collection: Personal information collected through loyalty programs is subject to the participating business's privacy policy and our Privacy Policy.
• • Service Availability: Platform Services are provided "as is" and may be unavailable due to maintenance, updates, or technical issues.
• • Account Security: You are responsible for maintaining the confidentiality of your loyalty program account credentials.

AI Research and Data Processing

Exchange Solutions uses artificial intelligence and machine learning technologies to enhance our services and conduct research for business intelligence purposes. By using our Site and Services, you acknowledge and consent to the following:

• • Data Analysis: We may use AI technologies to analyze customer behavior, preferences, and engagement patterns to improve loyalty program effectiveness.
• • Research Enhancement: Information submitted through forms may be enhanced with additional research data using AI systems to better understand business opportunities.
• • Data Protection: All AI research and data processing is conducted in accordance with applicable privacy laws and our Privacy Policy.
• • Opt-Out Rights: You may request to opt out of AI research processing by contacting us using the information provided below.

Revisions

These Terms of Use may be revised, updated or modified at any time. We will provide notice of material changes by updating the "Last Updated" date at the top of this page. Your continued use of this Site or Services following any such change constitutes your agreement to be bound by the Terms of Use as modified.

We recommend that you review these Terms of Use periodically to stay informed of any changes.

Disclaimer

Exchange Solutions believes that the contents of this site have come from reliable sources, but we cannot guarantee the information in this site is accurate, complete, or suitable for any purpose. In addition, Exchange Solutions cannot guarantee that the contents of this site have not been affected by technical malfunctions or unauthorized tampering. The contents of this site are subject to change without notice. We may alter or delete material from this site at any time.

Your use of this site and its contents is at your own risk, and neither Exchange Solutions nor any party involved in creating or delivering this site shall be liable for damages of any kind that may result from access to, or use of the information contained on, this site, including, but not limited to, any such damages arising from errors or omissions, misprints, out-of-date information, inaccuracies, typographical or other errors appearing on this site, any software that may be downloaded from this site, or any damage to your computer equipment including, but not limited to, any virus that may infect your computer equipment.

By using this site, you assume the risk that the information and materials on this site may be incomplete, inaccurate, out-of-date, or may not meet your needs or requirements.

Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.

Third Party Resources

The site may contain links and pointers to third-party websites, resources, and advertisers. Links to and from the site to third-party sites do not constitute an endorsement by the Exchange Solutions or any affiliate of any third-party site or content. Exchange Solutions is not responsible for the availability of these third-party resources, or their contents. Exchange Solutions is not responsible for the content of any third-party websites or any other sites linked to the site.

You should direct any concerns regarding any external link to this site to info@exchangesolutions.com.

Cloud Services and API Usage

Exchange Solutions provides cloud-based software services and APIs. By using these services, you agree to the following terms:

• • Service Level Agreements: Cloud services are provided with commercially reasonable uptime, but we do not guarantee uninterrupted availability.
• • API Usage: API access is provided under separate licensing agreements and is subject to rate limiting and usage restrictions.
• • Data Retention: Customer data is retained according to our data retention policies and applicable legal requirements.
• • Service Termination: We reserve the right to suspend or terminate services for violation of these terms or non-payment of fees.

Data Privacy and Security

Exchange Solutions is committed to protecting your privacy and securing your data in compliance with applicable privacy laws including GDPR, CCPA, and PIPEDA.

While we implement industry-standard security measures, confidentiality and security of information transmitted over the Internet cannot be guaranteed. Exchange Solutions will not be responsible for damages resulting from unauthorized access to information you transmit over the Internet.

We may monitor access to this Site for security and analytics purposes. By using this Site, you consent to such monitoring, including logging of URLs, originating machines, and request timestamps.

For detailed information about our privacy practices, please review our Privacy Policy.

Contact

Your comments and suggestions regarding this site are welcome. Subject to the terms of Exchange Solutions' Privacy Policy, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to us shall be and remain the exclusive property of Exchange Solutions. Your submission of any such Comments shall constitute an assignment to Exchange Solutions of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments.

Subject to the terms the Privacy Policy, Exchange Solutions will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, ideas, computer code or original artwork.

Web Site Availability

This web site may be unavailable from time to time due to mechanical, technical, software, hardware or third-party vendor failures, updating or construction. Exchange Solutions cannot predict or control when such downtime may occur and cannot control the duration of such downtime.

Miscellaneous

If any part of these terms is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. Exchange Solutions may, at its sole discretion and without notice, revise these terms at any time by updating this posting.

This is the entire Agreement between the parties relating to the subject matter herein and shall not be modified except in writing signed by both parties or by a new posting by Exchange Solutions, as described above.

If you have any questions about the rights and restrictions above, please contact our webmaster.