Frequently Asked Questions
Find answers to common questions about our AI loyalty platform, implementation process, support services, and more. Can't find what you're looking for? Contact our team.
Frequently Asked Questions
Quick answers to common questions about our platform and services
Implementation timelines vary by solution:
- ES Engage: launches in as few as 6 weeks
- Promo Enhance: as little as 90 days
- ES Loyalty/Boost: 2-6 months from design to operations
For integrations of existing programs, we're typically not the slowest component and provide expert guidance throughout the process.
Absolutely. We're integration experts who have seen everything.
As masters of migration, we can be extremely creative when dealing with legacy systems. We're your trusted experts in migration - lean on us to make it seamless.
We provide comprehensive support including:
Our comprehensive ticketing system tracks, prioritizes, and resolves issues efficiently, ensuring your loyalty programs run smoothly around the clock.
As AWS partners, we can deploy in any AWS region or multi-region setup globally.
This partnership enables us to support clients worldwide with enterprise-grade infrastructure and compliance requirements.
We take a strategic approach. While plug-and-play integrations sound appealing, our experience shows they often lead to increased costs, technology bloat, and maintenance challenges.
Instead, we've built connectors to 50+ technologies and developed proven playbooks for streamlined, purpose-built integrations that are cost-effective and maintainable.
This approach ensures your integrations are optimized for your specific needs and built to last.
Of course. We have a dedicated team of analysts and data scientists ready to support your needs.
Our analytics expertise helps maximize the value of your loyalty data.
We're proudly single-tenant. This architectural choice ensures complete data separation and eliminates any risk of client interference.
Single-tenancy is fundamental to our commitment to data security and operational excellence.
Still Have Questions?
Our loyalty experts are here to help. Get in touch to learn more about how Exchange Solutions can transform your customer engagement strategy.
