Loyalty Resources & Expert Insights
Discover insights, download reports, watch success stories and explore expert articles to elevate loyalty programs and enrich customer engagement.
Get Complimentary Access to the Forrester Loyalty Platforms Landscape, Q3 2025 Report - Exchange Solutions
Download the Forrester Loyalty Platforms Landscape Q3 2025 Report. Learn how AI is redefining loyalty through real-time personalization and discover the trends transforming today's loyalty platform landscape.
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The Wise Marketer Provider Profile – Exchange Solutions
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New Reality for Martech and Loyalty: An Interview With Scott MacDonald
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How To Select The Right Marketing Technology Partner For Your Business
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How To Redefine Customer Loyalty For Your Organization
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Executive Perspective: CEO, Mike Hughes on The Future of Loyalty
Watch CEO Mike Hughes discuss opportunities for growth in loyalty marketing and share insights on the future of customer engagement and loyalty strategy in this exclusive interview with The Wise Marketer.
Exchange Solutions to Aid INDOCHINO with eCommerce Growth Goals
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Exchange Solutions Partners With Rexall Pharmacy Group To Launch New Loyalty Solutions Platform
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Exchange Solutions Announces Launch of Promo Enhance
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Most Recent Product Release for ES Loyalty Boostâ„¢
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Latest Product Innovation for ES Loyaltyâ„¢
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ES Engageâ„¢ Upgrades and Feature Releases
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Are These 5 Loyalty Myths Holding You Back?
Debunking common misconceptions that prevent businesses from building truly effective customer loyalty programs.
The AI Search Shake-Up and What It Means for Loyalty
Discover how AI-powered search is transforming customer discovery and what loyalty programs need to know to stay relevant in the new search landscape.
Driving Smarter Personalized Offers with AI-Powered Universal Coupons for Fraud Prevention and Easy Redemption
Learn how AI-powered universal coupons can enhance fraud prevention while simplifying redemption.
AI In Action – Driving Conversion and Profitable Growth For Anonymous and Loyal Shoppers
See how Bealls Inc. leverages AI to drive conversion for both anonymous and loyal shoppers. This resource provides valuable insights into conversion-rate-optimization for apparel and department-store organizations.
Future Customer Journeys: How Customers Themselves are Driving the Next Big Changes in eCommerce
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Get Complimentary Access to the Forrester Loyalty Platforms Landscape, Q3 2025 Report - Exchange Solutions
Download the Forrester Loyalty Platforms Landscape Q3 2025 Report. Learn how AI is redefining loyalty through real-time personalization and discover the trends transforming today's loyalty platform landscape.
Next-Generation Customer Loyalty Strategies: How the Next Wave of Loyalty Innovation Will Impact Trust, Retention, and Revenue in B2C Loyalty and eCommerce
Comprehensive guide to next-generation loyalty strategies for B2C and eCommerce businesses.
Navigating the Loyalty Landscape: Top 12 Focus Areas for Marketers in 2024
Essential focus areas for marketers navigating the evolving loyalty landscape in 2024.
Next-Gen AI Agents from Exchange Solutions Set New Standard for Loyalty Intelligence
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Exchange Solutions and Fiserv Advance Consumer Loyalty and Engagement Capabilities for Large Enterprises
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Blackhawk Network (BHN) and Exchange Solutions Partner to Offer Robust Data-Driven Consumer Loyalty Program Capabilities
New collaboration delivers expansive range of scalable loyalty solutions that drive ongoing "earn and burn" engagements for a variety of business sectors worldwide.
Revolutionizing Customer Loyalty: The Emergence of Modular Loyalty Technology
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Exchange Solutionsâ„¢ and Bealls Inc. Partner to Revolutionize E-Commerce Growth
Exchange Solutions partners with Bealls Inc. to deliver exceptional e-commerce growth through ES Engageâ„¢ real-time personalization platform, achieving 77% AOV increase and 1.6X revenue targets.
Playing to Win: How Gamification Is Reshaping Loyalty Engagement
Discover how gamification transforms loyalty programs from transactional to emotional, driving deeper engagement and lasting customer relationships.
Exchange Solutions Solidifies Leadership as Premier Loyalty Provider for Fuel Retailers in Canada
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Exchange Solutions Welcomes Industry Veteran Darren Thompson to Lead Partnerships Strategy
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What Should Brands Consider When Contemplating Loyalty Solutions?
When deciding to launch or upgrade your brand's loyalty program, you need a guide for evaluating the right loyalty solution. Learn the pros and cons of building in-house, buying coalition solutions, or finding the right platform partner.
Exchange Solutions Unveils Industry-First Generative AI Feature Enablement for a Loyalty Platform
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The Future of Loyalty: Top 10 Predictions Reshaping the Market
Ten key predictions about how the loyalty market will evolve and what it means for businesses.
Exchange Solutionsâ„¢ Partners with Snowflake to Optimize Loyalty Program Performance
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A Worksheet: Consumer Loyalty – Building Consistent Engagement in Everyday Retail
Interactive worksheet to help retailers build consistent customer engagement strategies. Practical framework for developing loyalty initiatives that drive everyday retail success.
SPECIAL REPORT: Rise to the New Marketing Challenge Today
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Survive & Thrive: Your Pathway to Redefined Consumer Loyalty
Discover key initiatives to maximize both acquisition and retention efforts using the right loyalty strategy, platform, and communications plan to drive deeper customer relationships.
A Practical Look at Executing Modular Loyalty
Explore practical strategies and real-world insights for implementing modular loyalty solutions that deliver measurable results and enhanced customer experiences.
Using Modular Loyalty as a Plug & Play, Low-Risk Enhancement to Your Program
Discover how modular loyalty solutions provide a plug & play, low-risk enhancement to your existing loyalty program. Learn proven strategies for implementation with minimal disruption.
Transforming Your Loyalty Strategy: 5 Methods for Boosting Client Loyalty and Engagement
Strategic guide identifying 5 methods to consider when creating or planning for change within a B2B loyalty strategy. Includes workspaces for reflection and practical applications.
5 Core Elements That Build A Successful Partnership
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Exchange Solutionsâ„¢ Named as a Notable Vendor in The Loyalty Technology Solutions Landscape, Q4 2022 Report
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CRMC 2022 – Rexall Case Study Presentation
Watch our CRMC 2022 presentation showcasing how Rexall successfully implemented personalized offers automation to drive customer engagement and loyalty program growth.
Exchange Solutions Named 2022 CIO Award Winner for Business Technology Innovation
Exchange Solutions recognized by IDC and CIO for business technology innovation with the inaugural 2022 CIO Awards Canada, highlighting our commitment to advancing customer engagement technology.
Boosting B2B Loyalty to Drive Profitable Lifetime Revenue Growth
Discover proven tactics and real-world examples that leading B2B brands use to build profitable customer relationships and drive sustainable revenue growth through strategic loyalty initiatives.
Exchange Solutions Announces Enhanced Partnership with Rexall Pharmacy Group
Exchange Solutions and Rexall Pharmacy Group enhance their partnership with the addition of automated, personalized offers for the Be Wellâ„¢ program, delivering tailored customer experiences and driving engagement.
A View From The Top With Robert Jewell
Executive interview video with Bob Jewell sharing strategic insights on customer loyalty innovation and leadership perspectives from The Wise Marketer.
Take A Deep Dive on Loyalty Data: An Executive Interview With Brenda Higuchi
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What Your CTO Needs to Know About Modular Loyalty Technology
Essential insights for CTOs on implementing modular loyalty technology solutions. Learn about technical considerations, architecture benefits, and strategic implementation approaches for scalable loyalty platforms.
CRMC 2021 – Harry Rosen Case Study Presentation
Watch our CRMC 2021 presentation showcasing how Harry Rosen leveraged Exchange Solutions' personalized offers to transform their luxury retail loyalty program.
Exchange Solutions' CEO on Omnichannel Data Integration and its Impact on Customer Loyalty
Listen to our CEO discuss how omnichannel data integration transforms customer loyalty strategies and drives meaningful engagement across all touchpoints in this Tech Insights podcast interview.
Webinar: Women in Loyalty – Retail Leadership Panel
Join our panel discussion featuring women leaders in retail loyalty. Gain insights from female executives and thought leaders on loyalty strategy, career development, and industry trends.
Exchange Solutions Expands Loyalty Partnership with Well.caâ„¢ Addition to BeWellâ„¢
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Executive Perspective: Fostering a culture of Innovation
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A Perspective on Coalition vs Proprietary Loyalty Programs
Explore the strategic considerations between coalition and proprietary loyalty programs with insights from Exchange Solutions CEO Mike Hughes and industry experts.
Webinar: Learn how Everyday Spend Retail Brands build consistent consumer engagement
Discover proven strategies for building consistent consumer engagement in everyday spend retail categories. Learn how grocery, fuel, and pharmacy brands create lasting customer relationships through targeted loyalty approaches.
The 5 Best Practices for Transforming Your Loyalty Strategy
Download our comprehensive guide with 5 best practices, methods for boosting consumer loyalty and engagement, and workspace for reflection on current loyalty plans.
Webinar: Learn how Rexall successfully evolved their enterprise loyalty strategy
Discover how Rexall Pharmacy Group successfully evolved their enterprise loyalty strategy. Learn from their transformation journey and practical insights for pharmacy and health retail loyalty programs.
Exchange Solutions Partners with Harry Rosen to Optimize Sartoria Recognition Program
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Personalized Loyalty Solutions Provider Exchange Solutions Raises Growth Funding
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Why Engaged Customers are Loyal Customers
Discover insights from Exchange Solutions on why customer engagement is the key to building true loyalty. Learn how leading brands create meaningful connections beyond traditional rewards programs.
Discover how our Snowflake partnership helps us deliver even more Advanced Analytics value for our clients
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Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing
Learn how intent-driven personalization can transform customer curiosity into long-term commitment.
Defining the next generation of retail loyalty
Discover how future-focused retailers are transforming loyalty programs from cost centers into profitable engagement capabilities through operational excellence, strategic partnerships, and personalized offers.
Delivering profitable e-Commerce KPIs in the first chapter of COVID-19 & beyond
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Exchange Solutions Announces Enhanced SAAS Capabilities for Loyalty Platform
Exchange Solutions announces advancements to their industry leading Loyalty Platform, most notably a next generation client facing self-serve console.
How personalized offers wins consumer loyalty
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How using the right tools built ecommerce profitability for a home improvement retailer
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Navigating Towards Partnership Opportunity
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From Inspiration to Action and Innovation
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Avoiding Big Idea Overload: How to Get the Most Value Out of Conference Attendance
Practical tips from the Exchange Solutions team on maximizing your conference ROI, featuring strategies for IRCE 2019 and beyond.
Machine Learning: More Science Less Fiction
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Machine Learning: Applications in Retail/E-commerce
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Amazon Isn't Killing Your Brick & Mortar Stores – You Are
Discover how retailers can revitalize their brick-and-mortar stores through strategic customer engagement and personalized experiences, rather than simply competing with Amazon.
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