Accessibility Statement
Our commitment to equal access and participation for people with disabilities
Our Commitment to Accessibility
Exchange Solutions is committed to ensuring equal access and participation for people with disabilities. We strive to continually eliminate barriers and improve our products and services to deliver equal opportunity experiences to all, regardless of their accessibility needs.
We are committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity and are dedicated to meeting the needs of people with disabilities in a timely manner. We will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under applicable laws.
Web Content Accessibility Guidelines (WCAG) 2.1 AA Compliance
WCAG 2.1 AA Conformance
Our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines ensure our content is perceivable, operable, understandable, and robust for all users, including those using assistive technologies.
Information presented in multiple ways
Interface functions available to all users
Information and UI operation clear
Compatible with assistive technologies
Technical Accessibility Features
Navigation & Interaction
- Full keyboard navigation support
- Skip navigation links
- Focus management and visible focus indicators
- Proper heading hierarchy (H1-H6)
Screen Reader Support
- Comprehensive ARIA labels and descriptions
- Semantic HTML elements and landmarks
- Alternative text for images and icons
- Form labels and error descriptions
Browser & Assistive Technology Compatibility
Supported Browsers
- Chrome 88+ (Windows, macOS, Android, iOS)
- Firefox 85+ (Windows, macOS, Linux)
- Safari 14+ (macOS, iOS)
- Microsoft Edge 88+ (Windows)
Assistive Technologies
- NVDA (Windows screen reader)
- JAWS (Windows screen reader)
- VoiceOver (macOS/iOS screen reader)
- TalkBack (Android screen reader)
Our Accessibility Resources
Accessibility Policy
Review our comprehensive accessibility policy outlining our commitment and approach to accessibility.
Review our accessibility policyMulti-Year Accessibility Plan
Our strategic plan for identifying, removing and preventing barriers to accessibility.
Review our multi-year accessibility planContact Us for Accessibility Support
Multiple Ways to Reach Us
How We Can Assist You
- Accessible Document FormatsPDF, HTML, Word, large print, Braille
- Alternative Communication MethodsTTY, video relay, interpreter services
- Website Accessibility SupportTechnical assistance, navigation help
- Feedback and SuggestionsReport barriers, suggest improvements
- Accessibility InformationDetails about our initiatives and policies
Expected Response Times
- • Email requests: 2 business days
- • Phone calls: Immediate during business hours
- • Urgent accessibility barriers: Same business day
Accessibility for Ontarians with Disabilities Act (AODA)
Exchange Solutions is committed to meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA). We are dedicated to preventing and removing barriers to accessibility and ensuring equal opportunity for all individuals, regardless of their accessibility needs.
